Organisational culture
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Organisational culture
The question of how culture comes into being, be it across a nation or a company, is relevant insofar as it provides information on how it can be influenced. Values, standards, rules and doctrines come into being over time in a constant circle of perception (conscious and subconscious) and actions.
oezpa GmbH has developed a highly pragmatic form of cultural work on the basis of multifaceted cultural projects and its own cultural development.
Cultural development
Organisational culture forms the background for the success of everyday operations. Deep-rooted assumptions and value systems provide the employee with security on the one hand, and serve to stabilise on the other. On the negative side however, they also present restrictions in the face of new requirements.
In fact, our experience with change management shows that many company mergers for example are faced with difficulties in terms of attaining hidden objectives which relate to cultural differences between the companies involved. With the correct preparation, it is possible to minimise the effects of such cultural clashes.
In our experience, indicators that cultural development measures would be helpful include
- High employee fluctuations in critical areas
- Poor atmosphere in the workplace
- Multiple conflicts
- Deteriorating quality
- Losses in productivity
Within the framework of cultural analysis, we initially diagnose the culture within your organisation. To this end, we conduct interviews with the management and a representative cross-section of the employees. Alternatively or additionally, we also run cultural workshops. The results of our diagnosis identify those areas in which culture-based problems - exist.
Following this diagnostic phase, we work with you to generate a vision of the desired culture and plan the development steps towards this.
Customer surveys
A decisive factor for success is to identify the needs, wishes and the current opinions of your customers with respect to your organisation.
The following questions are helpful in preparing for a customer survey:
- Do you know the real needs of your customers from their own viewpoints?
- What details are decisive in achieving customer loyalty?
- What awaits the customer over and above the actual service?
- Which factors irritate customers and force them to make a change?
- What image do you convey to the customer?
- Customer surveys provide you with systematic and assured information on the expectations and satisfaction of your customers.
- They show how your company and its services are perceived and how you stand when compared with the competition.
We provide you with proven methods with which to acquire the desired information with respect to your business or customer circumstances.